Privacy Policy

Information you provide

When you use our website, we may collect your name, email address, phone number, delivery address, order details and information you choose to share in an appointment request or enquiry. Account features also use authentication and session information. Newsletter subscriptions record the email address you provide.

How we use information

We use this information to manage accounts, process and fulfil orders, arrange appointments, respond to enquiries, provide order updates and protect the website against misuse. If you subscribe to our newsletter, we may send product news and updates; you can contact us to stop receiving them.

Payments and service providers

Online payments are processed by Razorpay. Payment credentials are entered through the payment provider's checkout; our order records contain payment references and status. We use service providers including Supabase for website data and authentication, Cloudflare for hosting and security, and email and delivery providers to operate the service. Information needed for these functions is processed by those providers and may be processed outside your country.

Cookies, browser storage and technical logs

The website uses cookies and browser storage for features such as account sessions, cart contents and preferences. Hosting and application logs help us diagnose errors and protect the service. You can manage cookies and stored website data in your browser; clearing or blocking them may affect these features.

Retention and your requests

We retain information needed to provide the service, maintain order and business records, address disputes and meet applicable obligations. To ask about your information, request a correction or deletion, or withdraw a newsletter subscription, contact us using the details below. Some records may need to be retained for legal or business recordkeeping purposes.

Third-party links

Links to WhatsApp, Instagram, Facebook and other external services are subject to those services' privacy practices.

Contact and updates

For privacy enquiries, email customercare@mahekdesigns.com or call +91 99955 24256. Mahek Designs, Kesavadasapuram, Trivandrum, Kerala 695004. Updates to this policy will be published on this page.